An Interesting Exercise

Some years ago, while head of Surfa Shield Institute, I decided to do a test to see whether our franchisees were actually reading the mail that they received. I sent out a 3-page memo to the over 30 franchisees except an integral part was missing. There was no second page…

Out of this large number, only 3 actually responded. Was it because they skimmed the memo and didn’t actually read it? No, because at the bottom of page 3, I gave brief mention of a $100 prize that one of the franchisees would win that had been explained in detail on page 2. Had they skimmed the memo they certainly would have noticed this.

So what does this mean? In all likelihood, the large majority of these franchisees never read the memo.

The reason I bring this up is twofold:

  1. I wonder if your employees are doing the same thing. Be proactive and run tests like this in your business to show your employees the importance of inter-office communication and how messages can be lost when a lack of attention is given.
  2. I encourage you to continuously follow up through different marketing channels with your prospects and customers because there is a good chance they are not seeing your message the first couple of times that it is sent.

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