Data-Driven Decision Making

Today, technology has made more data available than ever before.  If you choose, you can arrange your data, to understand quickly, every detail of both the people that became customers and those who didn’t.

What are your answers to the following:

  • Can you group your customers by occupation, or by the companies for whom they work?
  • Can you define your customers by home value or income?
  • Can you identify the average sale based on home value or income?
  • Can you examine declined finance orders by area or income?  Most of all, do you have this information, also based on those that did not buy?
  • Do you survey, by an outside company each of your customers enabling you to understand their feelings about the many important factors of their buying experience with your company?
  • Do you survey those customers that did not keep their appointment, those that cancelled or for any reason did not become a customer?

If your answer is no! you may be squandering opportunities created by inquiries.

The highest percentage of home improvement companies, even the aggressive marketers, actually work with little data compared to other industries.

The good news is your competitors are probably just as lax.  Depending on the lead source and the efficiency of the “lead setting” they may have as low as a 40 to 50% issue rate for canvass leads. In addition, 60 to 80 or as high as 90% for shows/events, media or SFI leads. How do they measure revenue loss or develop the means of creating a reissued lead? For the most part, many do not. You can separate and elevate your company far above your competitors with data-driven decision making for every aspect of your company.

These techniques are called “information management”. It’s time for the home improvement industry to leverage available data and manage the information for better decision making, growth and profitability.  Imagine, a college junior or senior working as an intern for $16 per hour, 20 hours per week, providing you with the information that will help you make your business jump ahead of the competition.

Now, that’s knowledge you could readily use and get a jump on your competition immediately!

I would like to thank Dave Yoho Associates for their consulting services. For me, the meaning of ‘value’ is getting more than what you paid for, and their services truly 

Aaron Heth, Director of Sales
Freedom-Solar

Dave Yoho Associates’ consultants are the sharpest in the industry, and are incredible communicators, very engaging, and always inspiring. Their industry insight is unmatched, as is their creativity.

Todd Miller, President
Isaiah Industries

I want to thank the entire team at Dave Yoho Associates for meeting with our Canvassing Managers last week. The knowledge we learned in only one day was invaluable.

Jason Hollister, Proximity Marketing Manager
RbA Southard Corporation

One of the primary takeaways from your most recent visit to our company was that the words, promises, and tone of our call center reps need to speak directly to 

Dave Cerrone, President
Fitch Construction

Recently, Dave Yoho Associates performed ‘role-play’ scenarios for three hours with our salespeople. The eye-rolling is gone and their confidence has grown substantially. Can’t wait for your visit next month!

Jason Phillips, CEO
Phillips Home Improvements

We found Dave Yoho Associates extremely professional and knowledgeable in evaluating our current business model and recommending specific solutions that will improve our efficiency and profit.

Wasyl Bodnar, President
Ventana Design, Sales, and Manufacturing

Dave Yoho Associates provided guidance, advice, best practices, and support to our entire staff. Our company has improved across every level after working with them.

Cris Keeter, Owner
All-States Exteriors

The advice we received from Dave Yoho Associates enabled us to increase our volume with 19% less leads in the first year alone!

Joe Francis, President
Shiner Roofing, Siding and Windows

Dave Yoho Associates produced amazing results for us! Every percentage point of improvement in our lead issue rate translated to an additional $500,000 in business.

Brian Leader, Founder
Improveit! Home Remodeling

I’ve had the privilege of using Dave Yoho Associates consulting services for the last three years. It’s by far the best single business decision I’ve made. Their structure, training, and 

Michael James, CEO
Classic Exteriors

OUR PARTNERS

Get a FREE 30 Minute Consultation A FREE GIFT
Call Us Now