John Pohl, Associate

John is the Owner and President of Springs Connect Call Center in Carlisle, Pennsylvania, and operates as a Specialty Consultant for Dave Yoho Associates. Springs Connect is an outsource call center that only works with home improvement, remodeling, and home services companies.

John began working in call centers while he was in college and perfected his skills in this area over the last 40 years. His background includes setting cold call leads for one of the largest window manufactures in North America and operating as the Call Center Director for several of North America’s leading home improvement companies. He founded Springs Connect to address the industry need of qualifying and scheduling older or “revisit” leads.

As a Specialty Consultant for Dave Yoho Associates, John regularly supports the call centers of industry companies by developing improved scripting and implementing more efficient recruiting, hiring, and training systems.

What He Can Do for You:

Produce: Modern call center scripting to respond to prospects
Train: Call Center Managers and marketing representatives
Teach: How to properly handle rehash (revisit) leads
Implement: A systematic approach in hiring call center and marketing staff
Reduce: Your overall marketing costs with more efficient lead management
Produce: Impactful virtual training events for your personnel

One of the primary takeaways from your most recent visit to our company was that the words, promises, and tone of our call center reps need to speak directly to the prospect’s needs, followed by a professional, systematic sales presentation which builds immediate rapport and trust.

Dave Cerrone, President
Fitch Construction

I would like to thank Dave Yoho Associates for their consulting services. For me, the meaning of ‘value’ is getting more than what you paid for, and their services truly exemplify this.

Aaron Heth, Director of Sales
Freedom-Solar

We found Dave Yoho Associates extremely professional and knowledgeable in evaluating our current business model and recommending specific solutions that will improve our efficiency and profit.

Wasyl Bodnar, President
Ventana Design, Sales, and Manufacturing

I’ve had the privilege of using Dave Yoho Associates consulting services for the last three years. It’s by far the best single business decision I’ve made. Their structure, training, and business coaching are second to none.

Michael James, CEO
Classic Exteriors

When it comes to consulting advice for the home improvement industry, Dave Yoho Associates has no equal. We have worked with them for over 15 years and we are ecstatic about the results!

Daniel Green, Sr. Vice President
Solarshield

We’ve used the consulting services of Dave Yoho Associates for several years now. Much of our success can be attributed to following their systematic teachings and practices.

Michael Hoy, President
Great Day Improvements

Dave Yoho Associates’ consultants are the sharpest in the industry, and are incredible communicators, very engaging, and always inspiring. Their industry insight is unmatched, as is their creativity.

Todd Miller, President
Isaiah Industries

Dave Yoho Associates produced amazing results for us! Every percentage point of improvement in our lead issue rate translated to an additional $500,000 in business.

Brian Leader, Founder
Improveit! Home Remodeling

We are grateful to have Dave Yoho Associates work with our entire team. I firmly believe the improved performance of our event marketing team is directly tied to your coaching over the last couple of years.

Scott Barr, Steward
Southwest Exteriors

Dave Yoho Associates provided guidance, advice, best practices, and support to our entire staff. Our company has improved across every level after working with them.

Cris Keeter, Owner
All-States Exteriors

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