John Pohl, Associate

John is the Owner and President of Springs Connect Call Center in Carlisle, Pennsylvania, and operates as a Specialty Consultant for Dave Yoho Associates. Springs Connect is an outsource call center that only works with home improvement, remodeling, and home services companies.

John began working in call centers while he was in college and perfected his skills in this area over the last 40 years. His background includes setting cold call leads for one of the largest window manufactures in North America and operating as the Call Center Director for several of North America’s leading home improvement companies. He founded Springs Connect to address the industry need of qualifying and scheduling older or “revisit” leads.

As a Specialty Consultant for Dave Yoho Associates, John regularly supports the call centers of industry companies by developing improved scripting and implementing more efficient recruiting, hiring, and training systems.

What He Can Do for You:

Produce: Modern call center scripting to respond to prospects
Train: Call Center Managers and marketing representatives
Teach: How to properly handle rehash (revisit) leads
Implement: A systematic approach in hiring call center and marketing staff
Reduce: Your overall marketing costs with more efficient lead management
Produce: Impactful virtual training events for your personnel

Dave Yoho Associates produced amazing results for us! Every percentage point of improvement in our lead issue rate translated to an additional $500,000 in business.

Brian Leader, Founder
Improveit! Home Remodeling

It was an honor for us to have Dave Yoho Associates hold a sales meeting for our team. Everyone was enthralled by the powerful content that we are already implementing throughout our business.

Rick Otto, VP of Sales
Coach House Garages

Your consultant introduced many thought-provoking, exciting concepts that were implemented and drove our net profit. We look forward to a long and prosperous relationship with Dave Yoho Associates!

Mark Watson, Owner
Exterior Medics

Recently, Dave Yoho Associates performed ‘role-play’ scenarios for three hours with our salespeople. The eye-rolling is gone and their confidence has grown substantially. Can’t wait for your visit next month!

Jason Phillips, CEO
Phillips Home Improvements

When it comes to consulting advice for the home improvement industry, Dave Yoho Associates has no equal. We have worked with them for over 15 years and we are ecstatic about the results!

Daniel Green, Sr. Vice President
Solarshield

Dave Yoho Associates provided guidance, advice, best practices, and support to our entire staff. Our company has improved across every level after working with them.

Cris Keeter, Owner
All-States Exteriors

We found Dave Yoho Associates extremely professional and knowledgeable in evaluating our current business model and recommending specific solutions that will improve our efficiency and profit.

Wasyl Bodnar, President
Ventana Design, Sales, and Manufacturing

Dave Yoho Associates’ consultants are the sharpest in the industry, and are incredible communicators, very engaging, and always inspiring. Their industry insight is unmatched, as is their creativity.

Todd Miller, President
Isaiah Industries

I’ve had the privilege of using Dave Yoho Associates consulting services for the last three years. It’s by far the best single business decision I’ve made. Their structure, training, and business coaching are second to none.

Michael James, CEO
Classic Exteriors

I want to thank the entire team at Dave Yoho Associates for meeting with our Canvassing Managers last week. The knowledge we learned in only one day was invaluable.

Jason Hollister, Proximity Marketing Manager
RbA Southard Corporation

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